SHIPPING POLICY

Hutch Table Accessories take great pride in our product and service and if you are not happy, we are not happy.  

RETURNS & EXCHANGES

We will replace or refund any item(s) which arrive at their destination damaged or faulty, however, we do not process refunds or make exchanges based on incorrect choice or change of mind. In the unlikely event that your order arrives damaged, we must be notified via email at hutchtables@gmail.com within 48 hours of your parcel being signed for otherwise we will be unable to process your claim. Before the refund can be processed, we may request images of the damage. Please note that original delivery charges are not refundable.

We may require that the damaged or faulty item(s) be returned to us for inspection, we will pay for the delivery cost. The item(s) must be returned in original condition (including its packaging) and an explanation given with a copy of the tax invoice before the refund can be processed. Item(s) must be returned to us within 14 days from date of delivery

 

Refunds will be credited back to the original credit card number. 

HOW TO RETURN YOUR ORDER

Once your returns request has been approved please box up the product/s and include a copy of your tax invoice. We will email you a prepaid returns label. Please print this out and attach it to the outside of the box, you can then take it to your local Australia Post service who will scan it in.

All returns will be sent back to our Brisbane address.

Hutch Table Accessories takes no responsibility in the event of the item(s) failing to reach us.

HOW WE SHIP OUR PRODUCTS

We use Shippit as our freight manager. Your order can be easily tracked through the link provided by Shippit after your order has dispatched.